REFUND AND RETURNS POLICY
Effective Date: January 14, 2025

At DumbbellShop.click, we want you to be fully satisfied with your purchase. If for any reason you are not completely satisfied, we offer a straightforward refund and return policy to ensure a hassle-free experience. Please read the following terms to understand how our refund and return process works.

1. RETURNS

We accept returns for products that are unused, undamaged, and in their original packaging within 30 days from the date of purchase. The following conditions must be met for a successful return:

  • Condition of Products: Items must be unused and in the original condition. They must be returned in the original packaging with all accessories and documentation.
  • Proof of Purchase: You must provide proof of purchase, such as an order number or receipt.

2. EXCLUSIONS

Some items are not eligible for return. These include:

  • Personalized items: Custom or personalized products cannot be returned.
  • Sale or clearance items: Items purchased on sale or clearance may not be eligible for return unless stated otherwise.
  • Opened or used products: Products that have been opened or used, such as opened fitness equipment or opened supplements, cannot be returned for hygiene and safety reasons.

3. REFUNDS

Once your return is received and inspected, we will process your refund. Please allow up to 7-10 business days for the refund to appear in your account. The refund will be issued to the original payment method used at the time of purchase.

4. EXCHANGES

If you would like to exchange a product for a different size or model, you may return the original item and place a new order for the desired item. The return policy for exchanges is the same as the standard return policy mentioned above.

5. SHIPPING COSTS

  • Return Shipping: The customer is responsible for return shipping costs, unless the item received was damaged, defective, or incorrect.
  • Original Shipping: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).

6. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will guide you on how to return the item and provide a full refund or replacement, depending on your preference.

7. HOW TO INITIATE A RETURN

To initiate a return, please follow these steps:

  1. Contact our customer service team at info@dumbbellshop.click or call (302) 540-0713.
  2. Provide your order number and details of the product you wish to return.
  3. Our team will provide you with return instructions and a return authorization if applicable.

8. CONTACT US

If you have any questions or need assistance with a return or refund, please reach out to us: